At Snoqualmie Casino & Hotel, we invest in our people. Whether you are a retail associate, an accountant, a supervisor, or a slot technician, you’ll find that you have a home in Seattle’s closest casino. We believe that excellent guest service starts with valuing our Team Members for being the core of our casino family. Snoqualmie Casino & Hotel offers fun and exciting opportunities that showcase your talents, reward your contributions, promote your abilities and encourage personal and professional development.
THE EXCEPTIONAL ENTERTAINMENT EXPERIENCE
We are building a legacy at Snoqualmie Casino & Hotel by providing our guests an Exceptional Entertainment Experience. Team Members at every level have made the commitment to deliver on this promise every chance they can. The guest service practices that support this promise are:
- We appreciate that our guests have selected Snoqualmie Casino & Hotel as their choice for entertainment.
- Support other team members - help them be successful in their jobs.
- Understand that when we're on the floor we're on stage.
- We deliver our promise to every guest on every visit.
TEAM MEMBER TRAINING & RECOGNITION
TRAINING
At Snoqualmie we believe that reinvesting in our Team Members is paramount. Our Training is developed with our Team Members in mind, and provides opportunities to various in-house training programs, such as, leadership development, public speaking training, conflict resolution and communication. In addition, we bring in subject matter experts for training, and offer a track series program for those wishing to advance their careers at the casino. Lastly, we provide tuition reimbursement for external classes.
RECOGNITION
Through our Recognition programs, Team Member contributions are recognized by both peers and guests.
BEST OF THE BEST PROGRAM – Snoqualmie Casino recognizes Team Members every month for their extraordinary service to our guests and fellow Team Members. These Team Members can be nominated by anyone in the organization. In recognition of their hard work, the Best of the Best receive a generous cash prize, a personalized Snoqualmie Casino award, VIP parking, attend an end of the year party and bragging rights! The Team Members can bring a guest to receive their recognition at a private luncheon with our executive management team, and their department manager/supervisor.
WAY PROGRAM – The We Appreciate You (WAY) program delivers on-the-spot recognition for a job well done. Accomplishments are posted in our Team Member dining room and Team Members are entered into quarterly drawings where they can win trips, PTO days, cash, concert tickets and many other prizes!
100% CLUB – We love to say thank you to Team Members who provide that “WOW” guest service. Snoqualmie Casino notices and rewards those who work hard and go above and beyond to make our guests feel special. Through a Secret Shopper program, those who score 100% receive a cash bonus, attend an award luncheon and an end of the year party where more prizes can be won!
Other Fun Perks:
- Free Shuttle Service – click here to see schedule
- Annual Performance-based Bonuses
- Semi-annual Team Member Rallies
- Free on-duty meals with a view of Mount Si!
- Holiday Turkeys and Hams and Special Team Member Appreciation Meals
- Five and Ten year Anniversary Awards
- Annual Family Picnic
- Health Fair
- Free Parking
- … and much more!